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Elite Designs Support

You must be a REGISTERED USER on our site to post a support request.  We do this so that we can filter out SPAM and take care of our customers quickly. 

Please be advised that only clients with a monthly support contract are given a dedicated account person for their website.  All other support requests must go through the support board.  

A virtual website hosting account is not a dedicated monthly support agreement. Please login below so that the system recognizes you and then post your support request.

If this is an EMERGENCY, please call 877-330-6390 and follow the telephone prompts.  Your phone message will page whomever is on call to take your request.

Please note, the following billing schedule change:

Completion within a month or longer is billed at our Normal hourly rate
Completion within two weeks is billed at Double the normal hourly rate and is considered an EMERGENCY

Current Normal Hourly Rate = $150.00 per hour

Current Emergency Hourly Rate = $300.00 per hour

ELITE HOURS OF OPERATION
Monday - Friday
9am-6pm CST


By requesting our services either through emailing us direct, posting/emailing to the support board, and/or emailing support@elitedesignsltd.com, or by calling our support line you are in full compliance, agreement and understanding of the following Elite Designs Policies:

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Support Request

This form is for current clients only.

Please fill out this form for any support requests, changes to your site, new email accounts or aliases. A member of our staff will respond to you during regular business hours.

This will help Elite Designs better schedule and delegate our tasks at hand and offer you the best service possible. You will receive an estimated completion date and price quote within 48 hours of your request.

Email Address:
Subject [Elite Support] Work Request
Requested By:
Date Needed By:
Telephone Number:
Work Request:

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Elite Client Updates

If you are a client of ours, you want to SUBSCRIBE to this email blast.  This will keep you informed of any changes or updates that we make to the servers.

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By jen - 5/21/2012 On Friday, May 25, 2012 the server hosting your website will be down for maintenance. The expected downtime will be approximately 30 minutes, and will occur sometime between 9:00pm and midnight.

 
Elite Designs
1930 Amberley Court
Lake Forest, IL 60045
847.380.9360 Tel | Fax 773.634.8142
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